Refund policy

Return & Refund Policy

At Rehman Traders, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

15-Day Return Policy

We offer a 15-day return policy from the date you receive your order.

To be eligible for a return, your item must:

  • Be returned within 15 days of delivery.
  • Be unused or in the same condition as received.
  • Include all original accessories, manuals, tags, and packaging (if applicable).
  • Not be damaged due to misuse, negligence, or improper handling.
  • Include proof of purchase or order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care or hygiene products
  • Customized or personalized products
  • Gift cards
  • Digital products or downloadable items
  • Products marked as "Final Sale" or "Non-Returnable"

Damaged, Defective or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • The wrong item
  • An item with missing parts

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging

After verification, we will arrange a replacement or issue a full refund at no additional cost.

How to Request a Return

To start a return, contact our customer support with:

  • Full Name
  • Order Number
  • Phone Number
  • Reason for Return
  • Photos (if applicable)

Our support team will guide you through the return process.

Please do not send any product back without receiving return instructions.

Return Shipping

For Pakistan orders:

  • If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping cost.
  • If the return is due to a change of mind or ordering the wrong item, the customer is responsible for the return shipping charges.

Shipping charges paid during the original purchase are generally non-refundable unless the error was ours.

Inspection Process

Once your returned item is received, it will be inspected within 2–5 business days.

If approved, your refund or replacement will be processed.

If the return does not meet our policy requirements, the item may be returned to you.

Refunds

After approval:

  • Refunds are processed within 5–10 business days.
  • Refunds are issued using the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds will be transferred via bank transfer, Easypaisa, or JazzCash after confirmation.

Depending on your bank or payment provider, it may take additional time for the refund to appear.

Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

If you need an exchange, please contact our support team.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after receiving the product in accordance with this policy.

Refused Deliveries

If a customer refuses delivery without a valid reason, the order may not qualify for free replacement or promotional offers on future purchases.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Customer Support

Email: rehmantraderz.store@gmail.com

Phone/WhatsApp: +923439064722

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (Pakistan Standard Time)